Director, Client Strategy

Job Title

Client Strategy, Director

About OX

The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description

The Client Strategy, Director is a key role in the organization with the ability to guide and advise your clients’ businesses as if they are your own.

As Client Strategy, Director you will enrich existing client relationships and inspire prospective clients with a vision for how they engage at every moment of interface with their consumers. You will also be essential to strategic account planning that drives revenue and profitability for OX, guiding and inspiring multi-disciplinary teams to deliver extraordinary experiences and creative excellence. The Senior Client Strategy, Director is the client’s proxy in the firm and must always maintain a keen understanding of how brand, business and digital strategies can be refined or redefined to advance the client’s interests in new and valuable ways. The Client Strategy, Director reports directly to the Client Strategy, Senior Director.

Responsibilities & Duties 

• Manage a portfolio of accounts and multiple multi-discipline teams with a focus on enhancing client service through a deeper understanding of clients’ businesses
• Advise and inspire direct reports with a passion for all aspects of digital
• Own and drive several special projects a year that advance the practice of Client Strategy at OX
• Identify and translate opportunities for new and existing clients into actionable strategies and profitable efforts for the firm
• Brief multi-disciplinary teams on the client’s business and the goals of the opportunity
• Represent the client’s interests in the firm, ultimately owning the strategic outcome
• Guide cross-functional teams to develop project briefs, proposals, and to ensure that client efforts deliver on time, on budget and on strategy
• Partner with the Business Development team to nurture new relationships, develop winning proposals and introduce prospective clients to the Experience of OX
• Learn and collaborate with peers, mentors and managers in a multi-disciplinary environment
• Manage client financial projections and keep the leadership team apprised of trends, opportunities or threats to client business
• Other duties as assigned by your manager

Required Experience

• 10+ years of experience in a strategic or client services role in a professional services, agency or consulting environment
• Demonstrated success in balancing business development pursuits and an existing client portfolio
• Deep understanding of the principles and practices of omnichannel marketing, branding and emergent technologies to drive outcomes for B2B and B2C businesses and brands
• Excellent client expectation management skills – sensitive to reading and navigating nuance both internally and externally
• Excellent oral and written communication, presentation and collaboration skills —ability to make the complex sound simple and to help negotiate potentially difficult situations with grace and empathy
• Experience managing and mentoring direct reports.

Location 

Chicago / Remote

OX DE&I Statement

Know Better. Do Better. Be Better.

At The Office of Experience, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible. We are committed to hiring a diverse set of people, minds, experiences, and perspectives. We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed. And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.

How to Apply
Please send us your resume and any related application materials to the email listed below, with the job title for which you are applying referenced in the subject line. For creative roles, please include a link to your portfolio or PDF attachment of work samples.

Contact: jobs@officeofexperience.com

How to Apply

Please send us your resume and any related application materials to the email listed below, with the job title for which you are applying referenced in the subject line. For creative roles, please include a link to your portfolio or PDF attachment of work samples.

Contact: jobs@officeofexperience.com

About The Office of Experience

The Office of Experience (OX) helps companies excel at every point of contact with their customers. By integrating strategy, design and technology, we ensure that the brands and experiences of our clients operate as one, uniting expectation and reality to create value. Together, we make thoughtful plans, design critical moments, and bring them to market. In an era where the experience is the brand, OX is built to transform.

Diversity, Equity and Inclusion at The Office of Experience

At OX, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible.

We are committed to hiring a diverse set of people, minds, experiences, and perspectives.

We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed.

And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.