Creative Director

Job Description

As a Creative Director at OX, you’re the day-to-day, on-the-ground leader of the creative team. You are a big-picture-thinker that not only guides your team, but guides clients—helping them realize their brand vision in current and future projects. You’ll take charge of a project from conception to execution, leading a team of visual and user experience designers and writers across various deliverables — from digital to print to experience design. While your main focus is leading, you will continue to play a hands on approach, jumping in to design and create when needed to push the work. Regardless of how you engage on a project, you are responsible for its quality, direction, and success. You are the go-to resource for our creative leadership, helping design and implement initiatives to drive OX's creative culture and creative standards.

Responsibilities & Duties

  • Serves as the driving force that keeps the creative team at the top of its game
  • Develops original design concepts, oversee multiple projects all the way through execution, and directly manage a team of creatives
  • Identifies the best ways to leverage talent and put them in the position to succeed
  • Strong ability to provide clear creative direction, career path guidance and timely and helpful feedback to improve creative processes to keep work on budget and schedule
  • Possesses both brand and digital expertise
  • Understands how to work in design sprints
  • Proven leadership skills. We need people who are confident with everything from team building to mentoring to guiding large groups of creative talent.
  • Excellent presentation skills and communication abilities at all levels of both internal and client organizations
  • Collaborate in project scoping, estimating, and pitching
  • Strong ability to prioritize work and resources across engagements based on short- and long-term need. Timelines, budgets, and directions change—we need someone who can roll with it.

Leadership Responsibilities

  • Team leadership and motivation skills are absolutely essential for the role
  • Inspires the team to achieve the highest level of creative excellence in every opportunity
  • Represents OX culture and standards to all levels and disciplines
  • Responsible for presenting creative work in thoughtful and compelling manner
  • Manages the client relationship for all things related to creative.


  • 10+ years of design systems experience in a professional services, agency or consulting environment
  • Demonstrates enthusiasm for and understanding of digital trends and technologies, including best practices
  • Excellent strategic brainstorming, campaign development and creative execution
  • Desire to learn and apply your skills in a dynamic, multi-disciplinary environment
  • Deep understanding of the principles and practices of omnichannel marketing, branding and emergent technologies to drive outcomes for B2B and B2C businesses and brands
  • Passion for great design and systems thinking


Chicago (Remote with plans to return to our Chicago offices by Jan 2022 if not earlier)


About The Office of Experience

The Office of Experience (OX) helps companies excel at every point of contact with their customers. By integrating strategy, design and technology, we ensure that the brands and experiences of our clients operate as one, uniting expectation and reality to create value. Together, we make thoughtful plans, design critical moments, and bring them to market. In an era where the experience is the brand, OX is built to transform. Learn more at

Know Better. Do Better. Be Better.

At The Office of Experience, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible. We are committed to hiring a diverse set of people, minds, experiences, and perspectives. We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed. And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.