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Office of Experience

We are a digital consultancy helping ambitious companies level up their experiences and outperform their peers.

Digital Transformation

The Art of the MVP Launch, Part 2

The second in a two part series.

5 minutes

Office of Experience

We are a digital consultancy helping ambitious companies level up their experiences and outperform their peers.

Striking a Balance for Success When Launching an MVP, Part 2
In part one, we took a deep dive into the balancing act that happens between user engagement and functionality when launching an MVP. As we jump into part two, we’ll look at navigating brand perception and trust, prioritizing marketing and SEO, and strategizing on resource allocation and cost.

Brand Perception and Trust
Trust is the cornerstone of ecommerce, and customers need to feel secure when they’re handing over their personal information. Typically, consumers prioritize the security of their personal information online, while B2B buyers emphasize business security due to operational and reputational concerns. An MVP needs to prioritize core functionalities at the early stages but keep in mind how this streamlined approach may be perceived by different types of users being asked to share their personal info.

Focus on key elements that establish your business’s credibility:

  • Invest in a clean design: Aim for a page design that prioritizes whitespace and thoughtful placement of important elements. Whitespace isn’t just about aesthetics, it reduces cognitive load, allowing users to focus on the content, navigate effortlessly, and make informed decisions. Even if you have the best products and prices, poor perception can break trust in your brand.
  • Highlight security features: Consider clearly showcasing elements like encryption badges, SSL certificates, and comprehensive privacy/data policies on prominent areas of your site, especially on checkout or sign-up pages. This transparency can ease customer anxieties around online transactions.
  • Make your expertise known: Share proof of your expertise to establish credibility like years in business, badges, or partnerships.
  • Testimonials: Display reviews, customer testimonials, or case studies to further demonstrate your credibility and gain shopper trust. An MVP may not have accumulated reviews yet, but proactively collecting them can bolster customer confidence. Consider offering free products or services in exchange for feedback. Alternatively, tap into established relationships and ask for feedback from those familiar with your previous offerings.

A basic, yet professional site, optimizes perception while still allowing for rapid launch. Your focus on building trust with the customer will pay off in the long run through higher conversions and revenue. 

SEO Strategies
Launching an MVP ecommerce site often means postponing or deprioritizing comprehensive content strategies, marketing efforts, and search engine optimization (SEO) strategies. Overlooking SEO may seem harmless initially, but this could limit your growth potential.

This delay can result in missed opportunities to:

  • Establish your online presence: While you wait to establish your online presence, your competitors have the opportunity to be first-movers, positioning themselves as the modern, forward-thinking option. The sooner an online presence is established, the sooner you can start attracting and retaining customers, building partnerships, and ranking higher on search engines.
  • Build valuable backlinks: Delaying the process of building valuable backlinks will not only negatively impact your SEO efforts but also the authority and trustworthiness of your website in the eyes of search engines and users. Start by creating high-quality content that others would want to link to as well as collaborating with industry peers and partners.
  • Climb the search engine rankings: Search engines use complex algorithms to rank websites. Site content, backlinks, and the overall user experience are just a few aspects that these algorithms take into account. A delay in optimizing these factors can result in a lower ranking, making it harder for potential customers to find your site. Ensure that the basics of on-page SEO are covered like optimizing meta tags, content, and images.
  • Attract organic traffic: Organic traffic is free and usually consists of users who are actively searching for products or services that you offer. A delay in SEO efforts can result in less organic traffic, which can affect your site’s conversion rates and overall revenue. Regularly updating your website with valuable content and sharing and promoting your content on social platforms can help drive organic traffic. 

To achieve these milestones, it’s important to have a thorough content, marketing, and SEO strategy in place prior to launching your MVP site. This strategy should include a detailed plan for creating valuable content (like blog posts, thought leadership, etc.), building backlinks, optimizing your site for search engines, and attracting organic traffic. By doing so, you can establish a strong online presence that will attract more customers and increase your chances of success. 

Upfront Savings vs. Retrofitting Costs
The idea behind the MVP approach is to minimize upfront costs and get online quickly. But without planning, the initial savings of launching a site can turn into higher expenses down the road. Retrofitting an MVP after launch requires more resources than building in the elements you want at the start. And a rushed MVP often results in continuous patches and fixes, consuming considerable time and budget. 

Before diving into development, establish a roadmap. This not only outlines what’s to come, but it also helps you preemptively address questions about the availability of specific features or functions, making sure everyone stays aligned. An MVP approach is about quickly testing ideas in the market, and a clear plan will help you avoid costly future barriers while you’re moving rapidly. A combination of strategic planning, careful development, and proactive management will help you avoid challenges when it comes to resource allocation and costs. Your ultimate goal is to strike a balance between two business needs: An initial MVP that satisfies users and provides valuable feedback. And the creation of a future product that’s easy and cost-effective to modify and expand.

The Takeaway?
Moving fast has its advantages, but striking the right balance between “Minimum” and “Viable” is the key to MVP success. Before launching, evaluate whether an MVP aligns with your business goals, delivers enough value to customers, and builds credibility for your brand. Remember to prioritize critical elements like performance, security, and scalability. With careful planning, strategic resource allocation, and a focus on long-term growth, you can minimize the challenges of an MVP while still maximizing the benefits. The MVP approach can get you up and running swiftly, but it’s essential to recognize that shortcuts in the digital world can sometimes lead to detours.


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