Job Opening

Content Director

Job Title

Director of Content and Content Strategy

About OX

The Office of Experience (OX) is a design and digital innovation consultancy for the modern marketing age. A new breed of agency, OX’s human-centered philosophy and multidisciplinary approach integrates strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description

As the Content Director at OX, you are responsible for directing and executing both content strategy and content creation. You are a big-picture-thinker that not only guides your team, but guides clients—helping them realize their brand vision in current and future projects. While your main focus is leading, you will continue to play a hands on approach, jumping in to concept and create to push work forward. Regardless of how you engage on a project, you are responsible for its quality, direction, and success. You are the go-to resource for content leadership, helping concept and implement initiatives to drive OX’s creative culture and creative standards. Candidates are accountable to deliver content that is engaging, meet KPIs, metrics, and drive revenue.
You are highly collaborative, detail-oriented and a strong communicator, working cross-functionally with internal stakeholders to maximize efforts and make sure projects are delivering on strategic vision, remain on budget and have the resources allocations necessary to ensure success.

Responsibilities & Duties

  • Serves as a driving force to develop big ideas and keeps the creative team at the top of its game
  • Develops original concepts, oversee multiple projects all the way through execution, and can directly manage a team
  • Prioritizes user experience and usability, accessibility, writing for the web, and meeting user needs with content
  • Identifies the best ways to leverage talent and put them in the position to succeed
  • Strong ability to provide clear creative direction, career path guidance and timely and helpful feedback to improve processes to keep work on budget and schedule
  • Possesses both brand and digital expertise
  • Understands how to work in design sprints
  • Proven leadership skills. We need people who are confident with everything from team building to mentoring to guiding creative talent.
  • Excellent presentation skills and communication abilities at all levels of both internal and client organizations
  • Collaborate in project scoping, estimating, and pitching
  • Strong ability to prioritize work and resources across engagements based on short- and long-term need. Timelines, budgets, and directions change—we need someone who can roll with it.

Leadership Responsibilities

  • Team leadership and motivation skills are absolutely essential for the role
  • Inspires the team to achieve the highest level of excellence in every opportunity  
  • Represents OX culture and standards to all levels and disciplines 
  • Responsible for presenting creative work in thoughtful and compelling manner
  • Manages the client relationship for all things related to content and/or creative.

Required Experience

  • 10+ years of experience in a professional services, agency or consulting environment
  • Demonstrates enthusiasm for and understanding of digital trends and technologies, including best practices
  • Excellent strategic brainstorming, campaign development and creative execution
  • Desire to learn and apply skills in a dynamic, multi-disciplinary environment
  • Deep understanding of the principles and practices of omnichannel marketing, branding and emergent technologies to drive outcomes for B2B and B2C businesses and brands
  • Passion for great creative and systems thinking


Chicago (Fully remote or in-office)

How to Apply

Please send us your resume and any related application materials to the email listed below, with the job title for which you are applying referenced in the subject line. For creative roles, please include a link to your portfolio or PDF attachment of work samples.


About The Office of Experience

The Office of Experience (OX) helps companies excel at every point of contact with their customers. By integrating strategy, design and technology, we ensure that the brands and experiences of our clients operate as one, uniting expectation and reality to create value. Together, we make thoughtful plans, design critical moments, and bring them to market. In an era where the experience is the brand, OX is built to transform.

Diversity, Equity and Inclusion at The Office of Experience

At OX, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible.

We are committed to hiring a diverse set of people, minds, experiences, and perspectives.

We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed.

And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.