Associate Director, User Experience

About OX
The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description
As an Associate Director, User Experience you will have the opportunity to participate in all aspects of a project and lead the UX effort and work in collaboration with other leads of the team, including design leads, content strategy leads, project managers, researchers, and others. You will work under the leadership of the account, such as UX Director, Creative Director, or Client Strategist. Additionally, you will have the opportunity to lead other UX members of the team. The Associate Director, User Experience reports directly to the Executive Director, User Experience.

Responsibilities & Duties

• Be accountable for the execution and quality of deliverables of cross-functional teams, and show ability to frame and position the intent and content of deliverables to a diverse group of stakeholders
• Lead by example for junior UX team members and present work teams, clearly, thoughtfully, and eloquently
• Participate in the scoping and approach definition within a project, and manage the day-to-day of UX execution
• Proactively brainstorm and scope creative and useful solutions to serve our audiences
• Lead the UX discovery and design of new digital solutions
• Lead wireframe and prototype creation through all phases of a project, from concept through design and development
• Build strong, ongoing relationships with partners across the organization to help them define their audiences, design usable and useful experiences, and adopt UX into their own work, through training, consultation and education resources
• Participate in the advancement of the UX practice at OX, staying abreast of trends and tools of the trade and occasionally contribute thought leadership to the organization
• Coordinate on ensuring we meet requirements for accessibility
• Other duties as assigned by your manager

Required Experience

• 7-10+ years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices
• Prior experience leading UX projects and other team members
• Ability to learn new software quickly; experience with Google G Suite, FigSketch, InVision, Axure, Confluence, Validately, JIRA, Microsoft Office, Adobe Creative Suite is a plus
• Expertise with driving and applying user-centered design processes
• Accustomed to working collaboratively with customers and cross-functional team members
• Beginning to develop an area of specialization within the greater design landscape and willingness to develop a deeper understanding of the following but not limited to: User Research and Strategy, Visual Design, Service Design, and Content Development
• Expertise creating interaction models, flows, and wireframes
• Advanced knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes
• Passion and commitment for great design
• Experience working in an agile environment 

Location
Chicago / Hybrid

OX DE&I Statement
Know Better. Do Better. Be Better.
At The Office of Experience, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible. We are committed to hiring a diverse set of people, minds, experiences, and perspectives. We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed. And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.

How to Apply

Please send us your resume and any related application materials to the email listed below, with the job title for which you are applying referenced in the subject line. For creative roles, please include a link to your portfolio or PDF attachment of work samples.

Contact: jobs@officeofexperience.com

About The Office of Experience

The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Diversity, Equity and Inclusion at The Office of Experience

At The Office of Experience, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible.

We are committed to hiring a diverse set of people, minds, experiences, and perspectives.

We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed.

And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.